Turn patient feedback into HCAHPS improvement
Go beyond survey scores. AI-moderated patient interviews reveal the “why” behind your HCAHPS results—with 81% lower costs and insights in days, not months.
The patient experience challenge
With CMS tying 25% of payments to patient experience through Value-Based Purchasing, you need qualitative insights that drive improvement.
HCAHPS surveys tell you what, not why
AI-moderated interviews uncover the stories behind the scores
Focus groups are expensive and slow
81% cost reduction with 24/7 automated research
Patient cancellations derail research timelines
On-demand participation fits patient schedules
Manual analysis delays actionable insights
Real-time theme identification and sentiment analysis
Aligned with HCAHPS domains
Our AI automatically correlates patient interview insights with HCAHPS survey domains, helping you understand exactly which qualitative themes drive which scores.
Why patient experience leaders choose us
Improve HCAHPS Scores
Identify specific drivers of patient satisfaction and dissatisfaction across all HCAHPS domains.
Continuous Insights
Move from quarterly focus groups to continuous feedback. Insights in days, not months.
Unit-Level Actionability
Segment insights by unit, service line, or care team for targeted improvements.
Deeper Understanding
AI moderators probe for specifics, asking follow-up questions humans might miss.
From feedback to improvement
Invite Patients
Send interview links via patient portal, email, or SMS within 48 hours of discharge.
AI Interviews
Our AI conducts empathetic, probing conversations on patient schedules—24/7.
Auto-Analysis
Themes identified, sentiment analyzed, HCAHPS domains correlated in real-time.
Take Action
Unit-level insights enable targeted improvements. Track impact over time.
Ready to improve your HCAHPS scores?
See how Blue Lens Research can help you understand the patient voice and drive meaningful improvement.