Understand why members stay—or leave
Member satisfaction is plummeting. AI-moderated qualitative research helps health plans understand member pain points and improve CAHPS scores before members churn.
The member experience crisis
Member satisfaction has never been lower. Understanding the “why” behind survey scores is critical for retention.
of health plan members report "less than seamless" experiences
J.D. Power 2023
year-over-year drop in member satisfaction scores
J.D. Power 2023
of members say they would switch plans for better experience
Accenture
Research use cases for payers
CAHPS Survey Deep Dives
Understand the qualitative drivers behind your CAHPS scores. Our AI identifies why members rate you the way they do.
Prior Auth Experience
Capture member frustrations with prior authorization in real-time. Identify specific pain points and process improvements.
Care Coordination Feedback
Understand how members experience care transitions, referrals, and coordination between providers.
Digital Experience Research
Test member portal and app experiences with qualitative feedback. Identify usability issues before they impact satisfaction.
From feedback to insight to action
Our AI analyzes member interviews in real-time, identifying themes, sentiment, and CAHPS domain correlations—so you can act fast on what matters most.
CAHPS-Aligned Insights
AI automatically maps member feedback to CAHPS survey domains, helping you understand and improve your scores.
HIPAA Compliant
Built for healthcare from day one. PHI is automatically de-identified, and we sign BAAs with all payer customers.
Multilingual Support
Reach diverse member populations with interviews in 50+ languages, no interpreter scheduling required.
Continuous Research
Move from annual surveys to continuous member listening. Identify issues before they impact retention.
Traditional focus groups vs. AI-moderated research
Ready to improve member satisfaction?
See how VoiceOfCare.ai helps health plans understand and act on member feedback at scale.