The complete platform for healthcare qualitative research
Purpose-built for healthcare organizations. Every feature designed with compliance, patient experience, and actionable insights in mind.
Core Capabilities
Four pillars that power healthcare-grade qualitative research at scale.
AI-Moderated Interviews
Our AI moderator conducts empathetic, probing conversations that adapt in real-time. It understands when to dig deeper, when to show empathy, and how to navigate sensitive healthcare topics.
- Natural language understanding with medical terminology
- Adaptive questioning based on responses
- Multiple modalities: text, voice, video
- Available 24/7 for patient convenience
Healthcare-Grade Security
Built from the ground up for healthcare data protection. We don't retrofit consumer tools—we designed every layer with PHI protection in mind.
- HIPAA compliant infrastructure
- SOC 2 Type II certified
- BAA execution ready
- HITRUST CSF aligned
Real-Time De-identification
PHI is automatically identified and removed during the interview itself, not as a post-processing step. Your data is protected before it ever hits storage.
- Safe Harbor methodology compliance
- 18 HIPAA identifiers detected & masked
- Configurable sensitivity levels
- Full audit trail of de-identification
Automated Analysis
Transform thousands of interviews into actionable insights without manual coding. Our AI identifies themes, sentiment, and correlates findings with your HCAHPS domains.
- Thematic analysis across all interviews
- Sentiment detection and tracking
- HCAHPS domain correlation
- Automatic insight generation
How It Works
From research question to actionable insight in four streamlined steps.
Study Design
Use our healthcare-specific templates or build custom interview guides. Set screening criteria, consent flows, and de-identification rules.
Participant Recruitment
Distribute via your patient portal, email campaigns, or SMS. Patients participate on their own schedule with our 24/7 availability.
AI-Moderated Sessions
Our AI conducts interviews with empathy and depth, automatically de-identifying responses and flagging important themes in real-time.
Analysis & Insights
Review automated theme analysis, sentiment trends, and HCAHPS correlations in your dashboard. Export findings for your team.
Everything You Need
Built for the unique requirements of healthcare research.
Medical Terminology Understanding
Our AI is trained on healthcare context, understanding clinical terms, medication names, procedure references, and the nuances of patient experience.
50+ Languages Supported
Reach diverse patient populations with real-time translation and culturally-sensitive interview techniques across more than 50 languages.
IRB-Ready Documentation
Generate consent forms, protocol documentation, and data handling summaries designed for expedited IRB review.
Adverse Event Detection
AI monitors for safety signals and adverse event mentions, with configurable routing to your patient safety team.
Role-Based Access Control
Granular permissions ensure the right people see the right data. Supports SSO, MFA, and integration with your identity provider.
Integration Ready
Connect with your existing systems via APIs. Integration roadmap includes Epic, Cerner, and major patient engagement platforms.
See the platform in action
Schedule a personalized demo to see how Blue Lens Research can transform your patient experience research.