Understand your patientsat scale, with depth
AI-moderated qualitative research that captures the patient voice with the depth of traditional interviews and the scale your organization needs. HIPAA compliant. CMS-ready.
Key Insight
Discharge communication emerged as top theme across 847 interviews
Traditional qualitative research wasn't built for healthcare
Focus groups cost $5,000-$15,000 per study. Patient journey mapping takes 4-8 weeks. And 50% of patients cancel due to health issues. There's a better way.
AI-Moderated Interviews
Intelligent conversations that adapt in real-time, probing deeper on important themes while maintaining empathy and clinical sensitivity.
Healthcare-Grade Compliance
HIPAA compliant, SOC 2 Type II certified, with BAA ready. Built from the ground up for healthcare data protection.
Real-Time De-identification
Automatic PHI removal during collection using Safe Harbor methodology. Your data is protected before it's even stored.
Automated Theme Analysis
AI-powered thematic analysis surfaces key insights across thousands of interviews, with full audit trails.
Multi-Language Support
Reach diverse patient populations with support for 50+ languages, including real-time translation.
Medical Terminology
Our AI understands healthcare context, clinical terminology, and the nuances of patient experience.
Purpose-built for healthcare use cases
From HCAHPS improvement to community health assessments, our platform handles the unique requirements of healthcare qualitative research.
Trusted by healthcare leaders
“We went from 6-week feedback cycles to continuous patient voice capture. Our HCAHPS scores improved 12% in the first year.”
VP of Patient Experience
Regional Health System
600-bed academic medical center
“The depth of insights we get from AI-moderated interviews rivals our best human moderators, at a fraction of the cost and time.”
Director of Consumer Insights
National Health Plan
Medicare Advantage provider
“Finally, a research platform that understands healthcare compliance. The IRB documentation and BAA capabilities saved us months.”
Head of Innovation
Academic Medical Center
Top 20 research hospital
From question to insight in days, not months
Design Your Study
Define your research questions with our healthcare-specific templates and IRB-ready documentation.
Recruit Participants
Leverage your existing channels or our recruiting partners. Patients participate on their schedule, 24/7.
AI Conducts Interviews
Our AI moderator guides empathetic, probing conversations while automatically de-identifying data.
Receive Insights
Get automated theme analysis, HCAHPS correlation, and actionable recommendations in your dashboard.
Ready to hear what your patients really think?
Join leading health systems, payers, and digital health companies using Blue Lens Research to transform patient feedback into action.
No commitment required. See the platform in action.
Trusted by patient experience teams at leading healthcare organizations